Refunds and cancellation

MiniCrow is prepaid: you add credit, and each API call subtracts what it cost. There is no subscription and nothing recurring, so there is nothing to cancel — if you stop calling, you stop spending.

Unspent credit

• Unspent credit is refundable. Write to support@minicrow.com from the address on the account and tell us how much you want back. We return it to the method you paid with.
• We process a refund within 5 to 7 working days of agreeing it. Your bank may take a few days more to show it.
• The payment gateway’s fee on the original payment is not refundable to us, so a refund of a card or UPI payment is net of that fee. A bank transfer has no such fee and is refunded in full.

Credit you have already spent

Spent credit is not refundable as a matter of course — the models were called and we were charged for them. Two exceptions:

• If we billed you wrongly, we refund the difference. Every call is itemised in your dashboard; if a line looks wrong, tell us and we will check it against our own record.
• If a call failed on our side, it is not charged. A call that never reached a model costs nothing, and one that failed after we were charged is refunded when you point it out.

Payments that went astray

If you sent a bank transfer and the credit has not appeared, tell us the reference from your bank and we will find it. If we cannot, we return the money rather than keeping it.

Closing your account

Ask us at support@minicrow.com and we will close it and refund whatever is unspent. You do not need a reason.